TERMS OF SERVICE

GENERAL

Thank you for visiting R&J Company Hong Kong’s (“R&J co.”, “we” or “us”) website (on www.rnjhk.com) (the “Site”). Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all of the Terms of Service.
We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy.

This TOS does not acknowledge any relationship between you and R&J Co. (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of R&J Co.

R&J Co. reserves the right to make changes to the Site or any part of the TOS at any time. Please visit this page from time to time to check for any updates or changes to any part of the TOS (including the said rules and policies and the Privacy Policy).

If you have any comment about the Site or this TOS please contact us.

 

REGISTRATION

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our Services, you agree that you have informed your parents and guardians about the TOS prior to such registration or use, and they have approved of such registration or use by you on the terms of the TOS. R&J Co. reserves the right to only accept orders from you if you are aged 18 or over.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.

 

PROHIBITIONS AND FAILURE TO COMPLY

We may take actions against your account for activities including, but not limited to:

- Submitting material (including, but not limited to personal data, text, images, music or video) of which you do not have the full right to submit and/or grant license (the “Submitted Content”).

- Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.

- Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.

- Advertising or sending unsolicited messages of any kind.

- Impersonating others or providing any kind of false information.

- Starting or forwarding chain letters of any kind.

R&J Co. reserves the right to terminate any account in its sole discretion. We may send you an email to inform you of the termination of your account in such event.

 

INTELLECTUAL PROPERTY

All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of R&J Co. and are protected by intellectual property and copyright laws and international treaty provisions.

The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by R&J Co. and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of R&J Co. Any such unauthorized actions may result in civil consequences or criminal penalties.

R&J Co. reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

THIRD-PARTY LINKS

The Site may include links to other websites or resources that are not operated or prepared by R&J Co. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

R&J Co. is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

 

ELIGIBILITY TO PURCHASE

In order to place orders with us, you must meet our conditions of eligibility:

- Be aged 18 years of age or over;

- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to R&J Co. for payment;

- Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site); and

Customers declare that he/she is over 18 years old when purchasing intoxicating liquor via the Site.

In placing an order with us, you authorise R&J Co. to process a charge or charges on your credit/debit card account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

 

PRODUCT DESCRIPTIONS

R&J Co. will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by R&J Co. is not as described.

 

PRICING

Prices are shown on the Site in Hong Kong Dollars (HKD) in Hong Kong SAR or US Dollars (USD) for the rest of the world, depending on the shipping country as shown in the upper-left corner on the Site or indicated by you while placing an order.  

Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order:

- Hong Kong SAR orders are not subject to taxes and duties.

- Orders from countries served on a Delivery Duty Paid (DDP) basis will incur relevant import tax and duty and will be included in the final purchase price. This one-step process is for your convenience. Please note that the import tax and duty charges would be passed to the relevant local Customs authorities and are therefore non-refundable in the event of a return or exchange. You will be charged taxes and duties for exchanges or replacement.

- Customers placing orders from countries served on a Delivery Duty Unpaid (DDU) basis will only be charged for the price of the product(s) purchased (excluding taxes and duties) and the delivery costs. Customers will be responsible for the payment of all import tax and duties levied by the country to which the products are shipped and payment of the said tax and duties is necessary for the release of the products ordered from the Customs on arrival. Our courier will contact customers about the details of any import duty to pay. We advise you to contact your local customs authority to determine the cost of import tax and duties of your order prior to your placing orders with us.

 

PAYMENT

We accept payments made by Visa, MasterCard, American Express and JCB for all international orders. Orders shipped to Hong Kong SAR can also be paid using major cards supported by China Unionpay (CUP).

By placing an order using one of the above credit/debit card payment methods, you confirm that the credit/debit card account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to R&J Co., we will not be liable for any delay or non-delivery.

For CUP payments, payments will be debited immediately when the order is placed. But your order will only be accepted until we send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Please refer to “ACCEPTANCE OF YOUR ORDER” below for detail.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

 

ACCEPTANCE OF YOUR ORDER

Content (including without limitation product images, descriptions, pricing, stock availability, and sizing information) on this Website constitutes our invitation to treat, not a binding offer.

Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is confirmation of receipt of your order and does not constitute an acceptance of your offer / order or any promise concerning your offer / order.

If your order can be accepted by us, the contract between you and R&J Co. shall be deemed concluded when we send you an email to confirm that the goods under your order have been shipped to you.

Only the goods listed in the confirmation email sent at the time of shipment are included in the contract concluded. All sales contracts are concluded in Hong Kong SAR and are written in English.

R&J Co. reserves its right not to accept an order for any reason in its sole discretion (including but not limited to any of the following reasons):

- The product you ordered is out of stock, or is withdrawn for failure to meet quality standards or due to the shipping restrictions applicable to any or all of the ordered items.

- We are unable to accept your order due to a system error.

- We are unable to obtain authorisation for payment.

- You do not meet the eligibility criteria to purchase as set out in these Terms Of Service.

Notwithstanding any acceptance of an order, if the fulfilment of such order (or any part of it) on the Site (or any store of R&J Co.) would be illegal or unlawful for any reason (including, without limitation, due to a breach of any applicable export controls and/or sanctions rules), or if you fail any of our anti-money laundering and/or fraud detection checks, R&J Co. has the right to decide at any time not to fulfil such order (or part of it) and shall incur no liability in these circumstances.

Our Customer Service team will contact you as soon as possible if we are unable to accept your order.

 

SHIPPING AND COLLECTIONS

We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. R&J Co.'s teams will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met.

Alternatively, you may choose to collect the products ordered by you at the concierge desks of our Hong Kong SAR stores. You need to present the order confirmation number when the order is collected. If you cannot collect the products yourself, the photo ID of the person named as collector together with your written authorization should be presented when the order is collected.

Special Arrangements

- For peak seasons and special occasions (i.e. Valentine's Day and Mother's Day) pricing, delivery charges, order cut-off times, delivery and/or pick-up times may be altered

- Adverse weather conditions (i.e. Typhoon 8) may cause a delay in the delivery of your order. You will be notified by the supplier as soon as possible with the rescheduled delivery date and time of your order.

 

PREORDERED ITEMS

If you wish to purchase: (i) any out-of-stock or unavailable Merchandise which is available for pre-order (at R&J Co.’s discretion) or (ii) any service provided or made available by R&J Co. that requires or accepts a pre-payment (at R&J Co.’s discretion), you may pre-order such Merchandise or service (“Pre-Ordered Item”) by placing a deposit at any R&J Co.’s store or this Site (as directed by R&J Co.) in an amount equal to the full purchase price of such Pre-Ordered Item (or such other amount as approved by R&J Co. at its discretion) (“Deposit”).

 

1. R&J Co. cannot guarantee the availability of any Pre-Ordered Item or delivery by a requested date. Please check that all details of the Pre-Ordered Item (quantity, colour, size etc.) that you have provided to us are correct and you have supplied accurate contact details for collection notification.

2. At collection, you must present the original Deposit Receipt and pay any outstanding amount in full to receive the relevant Pre-Ordered Item. Copies of the Deposit Receipt will not be accepted. No return, exchange or refund is allowed for any Pre-Ordered Item.

3. Your contact details: When you place a Deposit, you are required to supply your accurate contact details so that we can contact you when the Pre-Ordered Item is/are ready for your collection. If any of your contact details change, please contact us immediately at rnj.co.hongkong@gmail.com or via our contact information as updated on www.rnjhk.com. We will not be liable for being unable to contact you to collect your Pre-Ordered Item(s) if your contact details change and we are not notified of that change. Your contact information may be used for the purposes of completing your order in accordance with our privacy policy on www.rnjhk.com.

4. Contact us within one month: Please contact us (details above) if you do not hear from us about your Pre-Ordered Item within one month of the issue date of the relevant Deposit Receipt (the “Deposit Date”).

5. To place Deposit(s) for Pre-Ordered Item, you must pay the full price of all the item(s).

 

6. If the Pre-Ordered Item is unavailable for any reason:

 

7. If the Pre-Ordered Item is available and R&J Co. has received it:

 

8. Any Deposit or Pre-Ordered Item(s) unclaimed after the relevant deadline in these Terms will be handled at R&J Co.’s sole discretion.

9. If any dispute arises about these terms and conditions, R&J Co.’s decision will be final.

10. Other than R&J Co.’s related companies, any person not a contracting party to this purchase has no rights under Hong Kong’s Contracts (Rights of Third Parties) Ordinance.

11. The Chinese version of the terms above are provided for reference only. In case of any discrepancy between the English and Chinese versions, the English version shall prevail.

 

YOUR RIGHTS

Nothing in the TOS is intended to affect your rights under the Laws of Hong Kong SAR.

 

LIABILITY

Views expressed in any media by the designers, companies or third parties, whose products are sold at our stores or on the Site or with whom we are associated, are their own. R&J Co. takes no responsibility for any such views as they do not necessarily reflect ours.

R&J Co. does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, R&J Co. will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.

 

INDEMNITY AND WAIVER

At our request, you agree to compensate us fully and hold us, R&J Co. (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.

 

COMPLAINTS

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team at "Contact us" or email to rnj.co.hongkong@gmail.com for any order related complaints or comments.

R&J Co. respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

 

GOVERNING LAW AND JURISDICTION

The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.